Standard shop hours are Monday through Friday from 9 a.m. – 5 p.m. You must make an appoint before coming to the shop. We are not open for walk ins. After hours and weekends are available by confirmed appointment and may incur additional fees. Phone and email support are generally available from 9 a.m. – 6 p.m.

You must make an appointment to pick up or return equipment. Our standard order pick up window is 1 p.m. – 5:00 p.m., early or late pick up may incur additional fees. Our standard order return window is 9:00 a.m. – 11 a.m. Order returns returned after 12 p.m. will incur a late fee billed at 25% the Daily Rental Rate (“DRR”) calculated as the sum of all items Quantities multiplied by their respective Unit Rates. Orders returned between 1 pm  p.m. and 3 p.m. will incur a late fee billed at 50% the DRR. Orders returned after 3 p.m. will incur a late fee of 100% the DRR.

Please contact us ASAP if you need to make a change to your order. Early return of orders in part or full before the returned date may incur a restocking fee of 30% of the unused chargeable time be it a daily, weekly or monthly rate.

Extending a rental past the original return date is subject to availability and will start a new rental period. Any discounts, deals, flat fee, weekly, monthly prices are not guaranteed for the new rental period and may be offered at our discretion.

Cancelling a confirmed order within 2 business days of pick up may incur a 30% fee of the DRR. Cancelling a confirmed order within 1 business day of pick up
may incur a 100% fee of the the Daily Rental Rate calculated as the sum of all items Quantities multiplied by their respective Unit Rates.

In most cases we $100 minimum order amount. If you want to rent less then $100 worth of equipment we may add an additional fee to the rental.

Payment is due at or before pick up.

Standard forms of payment accepted are cash, company check, zelle or ACH. Make all check payments out to MEE LLC.

A 3% Convenience Fee may be added for credit card payments either for charges more than $500, and/or for orders that have discounts applied to them.

We can’t except 3rd part payments. Payments must be the named insured as listed on the insurance certificate. If the named insured is an individual their name must be listed on the payment (credit card, zelle, check or ACH). If the named insured is a company the payment must list the companies name on the payment (zelle, check or ACH). For company credit cards they may list both a persons name and the company on the credit card.

Net 30 terms may be offered after an established rental history. Contact us for details.

Yes, our delivery service is subject to availability.  Fee’s start at $75 and based on; round trip travel distance and amount of equipment being delivered.

Yes we offer discounts. Student discounts typically start at 25% off. We also do our best to support passion projects and low budget projects, let us know what your budget is and we will do our best to help you out.

Yes we require a security deposit in the amount of the renters insurance deductible listed on the COI. A deposit is required when renting a vehicle in the amount of $1,500 plus the insurance deductible listed on COI. Additional deposit(s) may be required at our sole discretion.

For rentals shorter then 7 days, we typically do a hold of funds on the credit card on file. Should the rental be extend we may renewed the hold every 7 days as needed. We may renew the hold until if extra time is needed to check in a returned rental beyond the original 7 days.

For rentals longer then 7 days, we need to collect the funds. These funds can be charged to a credit card or paid via another method. See our what payment methods do you except section for more details.

Deposits are refunded less any amount loss, damages and or unpaid rental fees. Funds are typically refunded with in 7 business days of equipment being returned. Refunds of credit card charges may take an additional 7-10 business days or longer, this time extra time is our side our control and is due to credit card processing and banking system delays.

Please contact us ASAP via phone or email and we will do our best to provide support for you. We can offer technical support of the phone or via video chat. If we are unable to solve the problem remotely we will gladly swap out the equipment ASAP. The renter is responsible for the round trip transportation of the malfunctioning equipment.